Keep it Retail

Frequently Asked Questions

Answers

  • We do not collect, store, or sell your personal information to anyone. All personal information collected is used for Order Fulfillment and for anonymous market research for Keep It Retail, LLC.
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  • We have numerous payment methods.
    Use secure payment methods with existing PayPal, Google, or Amazon.com accounts. You can use major credit cards through any of these services.
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  • No. Right now we only accept the payment methods listed. No checks, money orders, or CODs.
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  • We use silk-screening, indirect silk-screening, and discharge printing. The shirts are handmade by us with care and have slight variations due to these process.
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  • We recommend washing the shirt in cold/warm water with like colors, hang drying, and never iron directly over the graphic. Most shirts are 50/50 cotton blends and will encounter some shrinkage from normal wear and tear.
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    1. If you use AIM, you can instant message keepitretail@aol.com. Hours are Monday-Friday 9am-5pm ET.
    2. You can email info@keepitretail.com.
    3. If you prefer snail mail, send to:
      Keep It Retail
      595 New Loudon Road
      Suite 193
      Latham, NY 12110
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  • You can email your return request to returns@keepitretail.com to obtain a Return Number (RN). Shipping is the responsibility of the consumer unless a processing error was made by Keep It Retail, LLC.
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  • At this time we do not ship outside the US. However, we do "Keep It Retail" so email us at info@keepitretail.com to make special arrangements.
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  • At this time we are not accepting submissions. However, we do "Keep It Retail" so email us at info@keepitretail.com to discuss future possibilities.
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  • We make every attempt to process orders in a timely manner. Our shipping days are Monday-Friday, excluding all major holidays.
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  • At this time our website is not set up to handle priority shipping. However, we do "Keep It Retail" and will make our best effort to accommodate your request. Please email us at info@keepitretail.com to discuss options.
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  • Within 30 days, if the product is in the same condition as it was shipped, we will gladly accept the return/exchange and fully refund the price paid for the shirt. However, the consumer is responsible for all shipping costs.
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  • Please email us at info@keepitretail.com and we will answer your question in a timely manner. If we deem the question to be valuable to others, it will be posted in the FAQ's.
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